Privacy Policy

This Privacy Policy explains how Cyniva (“we,” “us,” or “our”) collects, uses, and protects information when you use our email hosting service. By using Cyniva, you agree to the practices described here.

Information We Collect

• Account information — your name, email address, and any company name or contact details you provide when registering or ordering.
• Billing information — billing details and payment records. Card payments are processed by our payment providers (such as Stripe and PayPal); we do not store full payment card numbers on our systems.
• Domain and service information — the domains and mailboxes you configure with the service.
• Support communications — messages you send us and our responses.
• Technical and usage data — log data such as IP addresses, timestamps, and connection information used to operate, secure, and troubleshoot the service.

Your Email Content

We do not read, sell, or use the contents of your email for advertising. Mail is stored and transmitted so we can provide the service, and is processed on third-party infrastructure (see “Service Providers” below). Automated spam and virus filtering may scan messages for security purposes.

How We Use Information

We use the information we collect to provide and maintain the service, process billing and renewals, provide customer support, secure the service and prevent abuse, comply with legal obligations, and communicate with you about your account.

Service Providers

We rely on trusted third parties to operate Cyniva, including:

• Email infrastructure provided by our upstream hosting provider, where your mail is stored and delivered.
• Payment processors (such as Stripe and PayPal) to handle billing.
• Billing and client-management software used to manage orders, invoices, and support.

These providers process information only as needed to deliver their part of the service and are subject to their own privacy and security practices.

Cookies

Our website and client portal use cookies that are necessary for functionality such as maintaining your session when you log in. We do not use advertising cookies.

Data Retention

We retain your information for as long as your account is active and as needed to provide the service. After account closure, we may retain certain information as required to comply with legal, tax, or accounting obligations, or to resolve disputes.

Your Choices and Rights

You may access or update your account information through your client portal or by contacting us. You may request deletion of your personal information, subject to any records we are required to keep by law. To make a request, contact support@cyniva.email.

Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Children

Cyniva is not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above.

Contact

Questions about this Privacy Policy can be sent to support@cyniva.email.